Opening the Doors

Overview

Politics can feel intimidating, but it's not that people don't want to engage; they need an environment that feels safe, comfortable, and worthwhile. Government buildings often seem exclusive and designed to keep people out. Even small design flaws can create significant barriers to participation. Creating a good user experience (UX) is essential for better interaction between governments and citizens. In this episode of "Unrigged," we go behind the scenes with the Canadian Energy Regulator to see how it revamped its archaic website to better engage citizens. We also explore the City of Montréal's initiative to improve public consultations by engaging residents directly in their communities. By addressing design flaws and enhancing UX, both efforts aim to encourage participation and strengthen democracy.